` or `
` or `
`. 4. **Price:** Whole euro amounts without a currency symbol, for example `1100`. For the price type `price_type`, use `Festpreis` (fixed price) or `VB` (negotiable). ## Set up the feed 1. Install [Feedyio](https://apps.shopify.com/product-feed-10) in your Shopify store. 2. In Feedyio, create a Custom Feed in XML format and build the template following the recommended structure above. Use filters to decide which products are included in the feed. 3. Copy the feed URL from Feedyio. 4. In clasify Business, open **Integrationen → Feed-Import** (Integrations → Feed import) and paste the feed URL. 5. Save the connection and check a test article, paying particular attention to the title, description, category, price and image order. 6. On the Plus plan, start the sync manually, or enable auto-sync from Pro. **info: One feed per account** clasify Business currently processes one URL feed per account. If you want to cover several locations or ranges, combine them into a single feed in Feedyio and tell them apart through the field values, for example through the postal code (PLZ) per product. ## Scope and support Feedyio is a standalone, paid app from a third-party provider in the Shopify App Store. The prices are manageable and depend on the Feedyio plan you choose. Questions about building the feed template are answered by Feedyio support. For everything that concerns the import and publishing in clasify Business, we are happy to help you at [support@clasify.com](mailto:support@clasify.com). Feel free to send us your feed URL and we will look at the mapping together. --- ### Answering messages Canonical URL: https://clasify.com/en/business/help/nachrichten-beantworten Source: src/content/docs/en/business/help/nachrichten-beantworten.mdx Description: How to work with customer enquiries and conversations in clasify Business. The messages view collects customer enquiries from your connected Kleinanzeigen account. On the left you see the conversations, and on the right the history for the selected ad. **info: Currently specific to Kleinanzeigen.de** The messages area currently shows conversations from Kleinanzeigen.de. Messages from other platforms such as Flinkanzeigen are not shown here at the moment.  The conversations are on the left, the chat history and the reply field on the right. ## Answer an enquiry 1. Open **Nachrichten** (Messages). 2. Select a conversation on the left. 3. In the header, check which ad the enquiry belongs to. 4. Read the conversation so far. 5. Write your reply in the reply field. 6. If needed, add a text template or an image. 7. Send the message. ## Use text templates In the reply field you will find a templates button. With it you can insert frequently used replies, for example: - Pickup possible. - Shipping for an extra charge. - Item is still available. - Dimensions or condition. - Viewing appointment. You can find more under [Create and use text templates](https://clasify.com/en/business/help/textvorlagen-erstellen-und-verwenden). ## Attach images If attachments are available for the conversation, you can send up to three images. clasify prepares the images before sending. Use attachments for detail photos, dimensions or signs of wear, for example. ## Check the ad in context With **Anzeige öffnen** (Open ad) you can view the related ad directly on Kleinanzeigen. This helps when you cannot answer a question from within the chat, or when you want to check which images and details the prospective buyer sees. ## Typical use - Confirm availability. - Clarify pickup or shipping. - Answer questions about condition, dimensions or accessories. - Take up a price negotiation. - Send additional images. **tip: Combine with the autoresponder** You can have recurring standard questions answered automatically. Still, check new messages regularly so individual enquiries do not get lost. ## If messages do not load First check whether a Kleinanzeigen account is connected and selected. If clasify has no connection to the account, messages cannot be retrieved or sent. --- ### Set up the autoresponder Canonical URL: https://clasify.com/en/business/help/autoresponder-einrichten Source: src/content/docs/en/business/help/autoresponder-einrichten.mdx Description: How to set up automatic replies and rules for recurring messages. The autoresponder answers recurring enquiries automatically. You can start with a simple default reply and, if needed, use advanced rules for different types of messages.  The simple template suits a general instant reply. ## Set up the simple template 1. Open **Autoresponder**. 2. Turn on the switch at the top right. 3. Select the **Einfach** (Simple) tab. 4. Write your default reply. 5. If needed, insert placeholders: - `{Sender}` for the name of the prospective buyer. - `{Titel}` for the article title. 6. Wait a moment until the template has been saved automatically. A simple template suits replies like this: ```text Hi {Sender}, thank you for your interest in "{Titel}". The item is still available. I will get back to you as soon as possible. ``` ## Set a reply delay By default, clasify replies immediately. With the **Antwortverzögerung** (Reply delay) card you can delay the reply instead: immediately, 5, 10, 15, 30 or 60 minutes, or 2 hours. This makes sense because a reply within seconds is clearly recognizable as automated to prospective buyers. A short delay makes the reply feel more personal and also gives you the chance to reply yourself first to an important enquiry. **info: Depends on your plan** The reply delay is not included in every plan. If it is not available for your account, the card is grayed out and replies are sent immediately. ## Check usage and limits At the top you can see how many automatic replies have already been sent in your current period. When a limit is reached, no further automatic replies are sent until replies become available again or your plan is changed. Besides the number of replies, your plan also limits the **number of advanced rules**. You can find both values under [Subscription, limits and features](https://clasify.com/en/business/help/abo-limits-und-funktionen).  Advanced rules help you answer different questions in different ways. ## Use advanced rules Advanced rules make sense when not every enquiry should get the same reply. Examples: - Question contains `Versand` (shipping): reply with shipping costs and how it works. - Question contains `noch da` (still there): reply about availability. - Ad title contains `Sofa`: reply pointing to pickup and dimensions. - Question contains `letzter Preis` (final price): reply about the room for negotiation. The search texts are in German here because they need to match the German messages your buyers write. A rule consists of: - **Name:** So you can recognize the rule. - **Priorität** (Priority): 1 is the most important, 5 the lowest. - **Bedingungen** (Conditions): For each condition you choose the field to be checked, **Nachrichtentext** (Message text) or **Anzeigentitel** (Ad title), and enter the search text. - **UND/ODER** (AND/OR): All conditions must match, or at least one. - **Antwortnachricht** (Reply message): The text that is sent automatically. Placeholders such as `{Sender}` and `{Titel}` work here too. - **Status:** Active or inactive. The difference between the two fields is the real lever: with the **Anzeigentitel** you answer questions by product group, for example all sofa ads with a note about dimensions and pickup. With the **Nachrichtentext** you react to the specific question, for example to `Versand` or `noch da`. **info: Fallback template** If no advanced rule matches, clasify uses the simple template. So always create a good simple default reply first. ## Write good rules - Use clear search terms such as `Versand`, `Abholung` (pickup), `noch da`, `Reservierung` (reservation). - Keep replies friendly, but not too long. - Avoid firm commitments if you cannot be sure to keep them. - Give important rules a higher priority so they apply first. - Test rules with typical phrasings from your customers. **warning: Automatic, but controlled** Automatic replies save time, but they do not replace your oversight. Check new messages regularly and adjust rules if customers phrase things differently than expected. --- ### Understanding statistics Canonical URL: https://clasify.com/en/business/help/statistiken-verstehen Source: src/content/docs/en/business/help/statistiken-verstehen.mdx Description: How to read the key metrics and time periods in clasify Business. The statistics view shows how your ads perform in the selected period. It helps you see whether ads are being viewed, saved and enquired about. **info: Currently specific to Kleinanzeigen.de** The statistics currently show metrics from Kleinanzeigen.de. Ads and data from other platforms such as Flinkanzeigen are not included in this analysis at the moment.  Select a period and use the metrics to assess how your ads are performing. ## Select a period 1. Open **Statistiken** (Statistics). 2. Select the period you want. 3. In the calendar, check which days have data. 4. Read the overview cards first. 5. Then compare the development in the trend chart. ## Key metrics - **Gesamt Aufrufe** (Total views): How often your ads were viewed. - **Gesamt Nachrichten** (Total messages): How many direct enquiries came in. - **Gesamt Favoriten** (Total favorites): How often ads were saved. - **Aktive Anzeigen** (Active ads): How large your active ad inventory was in the period. - **Follower and profile values:** Indications of how your seller profile is perceived. These values refer to your connected Kleinanzeigen.de account. ## Read trends The trend chart shows the development over several days. You can show or hide individual curves, for example views, messages, favorites, ads or followers. Examples: - Many views, but few messages: check price, description or images. - Few views: check category, title, publication time or ad status. - Many favorites, but no messages: check price negotiation or a clearer description. - Sharp drop: check whether ads were paused, deleted or are no longer current. **info: Metrics support your decisions** Statistics do not replace the quality check of individual ads. But they show you where a closer look is worthwhile. ## Reload data In the calendar you can select individual days and have them reloaded. Use this when data is missing or when you want to pull in current values after a major change. ## If no data is visible yet Statistics do not always appear immediately. They are collected regularly. If you have only just started, wait until data is available for your ads. ## PDF report If the report is available for your account, you can create a PDF report from the statistics. It is mainly intended for evaluations, customer reports or internal meetings. --- ### Settings Canonical URL: https://clasify.com/en/business/help/einstellungen Source: src/content/docs/en/business/help/einstellungen.mdx Description: How to manage your profile, AI defaults, platform limits, Shopify settings, shipping and subscription. In the settings you define basics that affect many workflows. These include profile, location, legal notice, shipping, AI defaults, platform limits, Shopify settings and subscription.  The listing profile provides default values for new ads and imported articles. ## Profile The **Profil** (Profile) tab has three sections. ### Account The **Konto** (Account) section shows the email address of your clasify login. ### Listing profile clasify takes over these details when creating and publishing ads (**Inserierungs-Profil**, Listing profile). Fields that are left empty are ignored. - Display name, shown as the contact name in your ads. - First name and last name. - Postal code (PLZ) and city. - Legal notice (Impressum), maximum 2000 characters. The display name, location and legal notice are especially important. Without them, ads may be created incorrectly or not at all. **tip: Take over profile data from Kleinanzeigen** With **Übernehmen aus** (Take over from) at the top right, clasify fetches the contact name, postal code, city and legal notice from a connected Kleinanzeigen account. This saves typing during setup. The values are only filled into the form: check them and then click **Speichern** (Save). **warning: Check your legal notice** Mandatory information may be relevant for commercial ads. Check your legal notice regularly, especially when your company address, contact details or legal form change. ### Shipping settings Default values for new ads (**Versand-Einstellungen**, Shipping settings). Existing articles are not changed by this. - **Abholung** (Pickup): Active by default. - **Versand** (Shipping): If active, you can also set a **custom shipping price** in euros (**individueller Versandpreis**). ## Support access With the **Support-Zugriff erlauben** (Allow support access) switch, you allow our support team to look into your account when you send a request. This speeds up troubleshooting considerably because we can see articles, settings and error messages directly. Access is off by default and can be turned off again at any time. ## AI In the **KI** (AI) tab you set the defaults used for AI article creation: - **Beschreibungs-Prefix** (Description prefix): Text before every AI description. - **Beschreibungs-Suffix** (Description suffix): Text after every AI description. - **KI-Instruktionen** (AI instructions): General guidance, for example tone of voice or phrases to avoid. Examples: - `Please keep the wording factual and short.` - `Do not use emojis.` - `Always point out that pickup is preferred.` ## Platforms In the **Plattformen** (Platforms) tab you can set the maximum title length per platform. Longer titles are shortened accordingly when publishing. Defaults: - Kleinanzeigen: 65 characters. With a real estate package, up to 200 characters are possible on Kleinanzeigen. - Flinkanzeigen: 100 characters. Values between 10 and 300 characters are allowed. Only set as much as your Kleinanzeigen package actually allows, otherwise publishing may fail. You can also find the title length for Kleinanzeigen under **Integrationen > Kleinanzeigen > Einstellungen** (Integrations > Kleinanzeigen > Settings). There you also manage your connected Kleinanzeigen accounts in the same area. ## Shopify settings Connected Shopify stores have their own settings. There you control, among other things: - Price calculation and VAT conversion. - Default price type. - Postal code and title metafields. - Description metafield. - Shopify description builder from Pro. - German Shopify translations. - Price rounding to whole euros. - Shipping defaults for newly imported articles. - Sync fields for price, title, description, images and postal code. - Automation for auto-sync and auto-publish. You can find more under [Import and sync Shopify products](https://clasify.com/en/business/help/shopify-produkte-importieren-und-synchronisieren). ## Subscription In the **Abonnement** (Subscription) section you see your current plan, your usage, your limits, invoices and access to subscription management. You can find more under [Subscription, limits and features](https://clasify.com/en/business/help/abo-limits-und-funktionen). ## Save settings 1. Open **Einstellungen** (Settings). 2. Select the relevant tab. 3. Change the details you want. 4. Click **Speichern**. 5. If you switch away from a tab with unsaved changes, decide whether to save or discard them. ## When settings matter most - Before your first publication. - Before Shopify imports. - When ads are not published because of missing information. - When your location, legal notice or shipping changes. - When AI descriptions should always have a certain style. - When Shopify prices are taken over from a country with a different VAT rate. - When Shopify descriptions should be composed from several fields. --- ### Subscription, limits and features Canonical URL: https://clasify.com/en/business/help/abo-limits-und-funktionen Source: src/content/docs/en/business/help/abo-limits-und-funktionen.mdx Description: Where to find your plan, usage, limits, invoices and payment method. Your subscription determines which features and quantities are available to you in clasify Business. These include, for example, inventory articles, active ads, autoresponder, Shopify features, the Shopify description builder and scheduled jobs.  In the subscription overview you see your current plan, usage in the current period and the most important limits. ## Open the subscription overview