Subscription, limits and features

Your subscription determines which features and quantities are available to you in clasify Business. These include, for example, inventory articles, active ads, autoresponder, Shopify features, the Shopify description builder and scheduled jobs.

In the subscription overview you see your current plan, usage in the current period and the most important limits.

Open the subscription overview

In clasify Business, open the Abonnement (Subscription) section.

At the top, check your current plan and its status.

Under Nutzung (Usage), see how many autoresponder replies have been used in the current period.

Below that, check which limits and features are included in your plan.

If your subscription is managed through Stripe, you will also find the Verwalten (Manage) button there. It opens subscription management.

What limits mean

Limits define how much your plan includes. They can differ by plan. In the Dein Plan beinhaltet (Your plan includes) card, clasify shows them individually:

• Anzeigen (Ads): how many ads may be active at the same time.
• Inventar (Inventory): how many inventory articles you can create.
• Team-Mitglieder (Team members)
• Autoresponder-Antworten / Monat (Autoresponder replies / month)
• Geplante Jobs (Scheduled jobs): the number of publications scheduled at the same time.

There are also limits that are not shown in this card but that you will notice in everyday use:

• Images per article: How many images an inventory article may contain. On the Pro plan it is 20 images, on the Premium plan 40. For AI creation, a maximum of 10 images per run is possible regardless of this; you add further images afterwards in the article.
• Autoresponder rules: How many advanced rules you can create.

A dash or Unbegrenzt (Unlimited) means there is no upper limit for that item.

Kleinanzeigen has its own quota

In addition to the clasify limits, your Kleinanzeigen package limits how many ads you may run there in total. You can see this value on the Overview under Freie Inserierungen (Free listings). If a publication fails, check both limits.

Which features your plan includes

Besides the limits, the same card shows which features are unlocked:

• Autoresponder and autoresponder rules
• Bulk editing
• Statistics
• Calendar
• Feed import and feed auto-sync
• Shop import and shop auto-sync
• Team features
• Priority support
• Personal onboarding

Features that are not included are marked with a cross.

Limits are not always errors

If a button is not available or a notice appears, the feature is often not broken. It is then either not included in the current plan or the limit has been reached.

Manage your subscription

In subscription management you find invoices and the management of your payment method.

With Verwalten (Manage) or Zahlungsmethode (Payment method) you open payment management. Depending on your billing type, you can:

• check or change your payment method,
• open invoices,
• check your billing details,
• manage your subscription.

If your subscription is not managed through Stripe but in another way, clasify Business shows a matching notice. If you have questions, you can reach us at [email protected] or on the support page.

Billing through Shopify

If your subscription is billed through Shopify, clasify points this out in the subscription overview. In this case:

• You make changes to the subscription in your Shopify admin, not in clasify.
• Invoices and payment method are also in Shopify, which is why clasify hides these areas.

Monthly or yearly

Plans can be billed monthly or yearly. With yearly billing, monthly limits such as autoresponder replies still apply per month: they are not available to you as an annual volume all at once, but are made available again month by month.

Find invoices

In the Rechnungen (Invoices) section you see your past invoices. If a PDF file is available, you can open or download it directly.

If you cannot find an invoice, first check:

• whether the payment has already been completed,
• whether you are signed in to the right clasify Business account,
• whether your subscription is billed through Stripe, Shopify or another route.

How to recognize an unavailable feature

You can usually recognize unavailable features by:

• grayed-out buttons,
• a notice directly in the area,
• an upgrade or limit notice,
• missing options in menus,
• a message when saving, scheduling or publishing.

What you can do when a limit is reached

Depending on the situation, there are several options:

• Delete inventory articles you no longer need.
• Pause or end active ads that are no longer needed.
• Reduce scheduled publications.
• Check whether Shopify products really need to be imported.
• Switch to a suitable plan if you permanently need more capacity.

Features that often depend on the plan

These areas can be restricted depending on the plan:

• AI creation of articles
• Bulk editing in the inventory
• Calendar, automatic distribution and recurring publications
• Advanced autoresponder rules
• Reply delay in the autoresponder
• Detailed statistics
• Feed import and feed auto-sync
• Shopify import and Shopify auto-sync
• Shopify description builder from Pro
• Multiple platform accounts

If you cannot find a feature in the app, it is often because it is not included in your current plan or is not yet available for your account.