Answering messages

The messages view collects customer enquiries from your connected Kleinanzeigen account. On the left you see the conversations, and on the right the history for the selected ad.

Messages view with conversation list, chat history and reply field — The conversations are on the left, the chat history and the reply field on the right.

Answer an enquiry

Open Nachrichten (Messages).
Select a conversation on the left.
In the header, check which ad the enquiry belongs to.
Read the conversation so far.
Write your reply in the reply field.
If needed, add a text template or an image.
Send the message.

Use text templates

In the reply field you will find a templates button. With it you can insert frequently used replies, for example:

Pickup possible.
Shipping for an extra charge.
Item is still available.
Dimensions or condition.
Viewing appointment.

You can find more under Create and use text templates.

Attach images

If attachments are available for the conversation, you can send up to three images. clasify prepares the images before sending. Use attachments for detail photos, dimensions or signs of wear, for example.

Check the ad in context

With Anzeige öffnen (Open ad) you can view the related ad directly on Kleinanzeigen. This helps when you cannot answer a question from within the chat, or when you want to check which images and details the prospective buyer sees.

Typical use

Confirm availability.
Clarify pickup or shipping.
Answer questions about condition, dimensions or accessories.
Take up a price negotiation.
Send additional images.

If messages do not load

First check whether a Kleinanzeigen account is connected and selected. If clasify has no connection to the account, messages cannot be retrieved or sent.