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clasify clasify Business Help
The clasify Business interface is currently in German. Button and menu names appear here in German with an English explanation, and screenshots show the German interface.

Create and use text templates

Text templates help you reuse common replies and standard phrases faster. You can use them for messages, shipping notes or description texts, for example.

Text templates area with search, template cards and a button for new text templates
In the Textvorlagen (Text templates) area you manage recurring texts in one central place.

Create a template

Section titled “Create a template”
  • Open Textvorlagen (Text templates).
  • Click Neue Vorlage (New template).
  • Give it a unique name.
  • Write the template text.
  • Save the template.

    • Use names you can recognize quickly, for example “Pickup”, “Shipping possible” or “Final price”.

    Use a template in messages

    Section titled “Use a template in messages”

    In the messages area you can pick a suitable template and insert it into the reply field. You can then adjust the text before you send it.

    This helps if you often answer similar questions, for example:

    • Is the article still available?
    • Can the article be shipped?
    • When is pickup possible?
    • Is there a discount if I buy several articles?

    Use a template in article texts

    Section titled “Use a template in article texts”

    You can also use templates for article descriptions. This works well for recurring notes such as shipping, pickup, condition or payment terms.

    Maintain your templates

    Section titled “Maintain your templates”

    Keep your templates up to date. Shipping costs, pickup times, legal notice details and warranty exclusions in particular should be checked regularly.

    You can:

    • edit templates,
    • copy templates,
    • delete templates,
    • use them as a starting point for new variants.