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clasify clasify Business Help
The clasify Business interface is currently in German. Button and menu names appear here in German with an English explanation, and screenshots show the German interface.

Common problems

This page helps you narrow down typical causes quickly. Many problems come from an account that is not selected, incomplete profile data, limits that have been reached or missing platform connections.

An area is empty or unavailable

Section titled “An area is empty or unavailable”

First check:

  • Is a Kleinanzeigen account connected?
  • Is the right account selected at the top of the app?
  • Is the feature included in your plan?
  • Is there a notice in the app?
  • Is your profile data complete?

You can find more under Connect a Kleinanzeigen account and Subscription, limits and features.

An ad cannot be published

Section titled “An ad cannot be published”

Check these details in the article:

  • Title
  • Category
  • Price and price type
  • Description
  • At least one image
  • Location
  • Platform account
  • Profile details and legal notice

If the article comes from Shopify, also check whether it was imported completely and whether the Shopify settings are right.

Changes do not appear on the platform

Section titled “Changes do not appear on the platform”

They were probably only saved in the inventory. Open the article again and save it in a way that lets clasify update the live ad.

More on this: Edit articles and update them live.

Messages do not load

Section titled “Messages do not load”

The messages area currently shows conversations from Kleinanzeigen.de. If you only use Flinkanzeigen, no Flinkanzeigen messages appear there at the moment.

Check:

  • Is the right account selected?
  • Is the Kleinanzeigen account connected?
  • Are there active ads with messages?
  • Is the connection to the platform working without errors?
  • Does a manual refresh in the messages area help?

The autoresponder does not reply

Section titled “The autoresponder does not reply”

Check:

  • Is the autoresponder turned on?
  • Is the matching rule turned on?
  • Does the rule really match the message?
  • Has your plan’s reply limit been reached?
  • Is there a simple default reply as a fallback?

More on this: Set up the autoresponder.

Shopify does not connect

Section titled “Shopify does not connect”

Check:

  • Is the shop address correct?
  • Is the shop reachable?
  • Was the connection completed fully?
  • Does clasify Business show an error?

After a successful connection, you should see products in the Shopify area.

Shopify products are not imported

Section titled “Shopify products are not imported”

Check:

  • Are there products in the Shopify shop?
  • Are filters active?
  • Has the product already been imported?
  • Are required details such as title, price and images present?
  • Is there a limit for import or ads?

More on this: Import and sync Shopify products.

The feed is not being read

Section titled “The feed is not being read”

Check:

  • Can the URL be opened without signing in? Test it in a private browser window.
  • Is the format CSV, JSON or XML? Excel files must be exported as CSV first.
  • Is a Google Sheet shared?
  • Does the source contain any records at all?

More on this: Set up feed import.

Feed fields end up in the wrong field

Section titled “Feed fields end up in the wrong field”

Open the feed’s settings and correct the field mapping. For XML feeds, watch the upper and lower case of the field names. If images are missing or in the wrong order, check which columns are selected as image URLs and in which order.

Formatting does not appear in the ad

Section titled “Formatting does not appear in the ad”

Kleinanzeigen only displays headings, bold text, bullet lists and numbered lists. Whether this formatting arrives at all also depends on your Kleinanzeigen package.

Also check whether the change was transferred to the live ad. More on this: Format descriptions.

A bulk action shows “Teilweise” (Partial)

Section titled “A bulk action shows “Teilweise” (Partial)”

That means part of the articles succeeded and another part did not. Open the task and look at the failed entries with their error message. After correcting them, restart the action only for the affected articles.

More on this: Tasks and progress.

An image cannot be added

Section titled “An image cannot be added”

The number of images per article is limited by your plan. For AI creation, a maximum of 10 images is possible. Remove an existing image or check your plan under Subscription, limits and features.

Scheduled articles are not published

Section titled “Scheduled articles are not published”

Check:

  • Is the date in the future?
  • Is the platform account connected?
  • Is the article complete?
  • Has the limit for scheduled articles been reached?
  • Is there an error status in the calendar?

You can often retry or reschedule failed entries.

Statistics are empty

Section titled “Statistics are empty”

Statistics currently show metrics from Kleinanzeigen.de. They can be empty if there is no Kleinanzeigen.de data for the period or the account has not been connected for long enough.

Check:

  • Right account
  • Right period
  • Active ads
  • Data available in the calendar
  • Manual refresh, if offered

Direct help

Section titled “Direct help”

If you cannot solve the problem, write to [email protected] or use the support page.